Swiss

Was in Zurich Airport, and saw all the advertisements about Swiss Air. How good their service is and etc.
I was extremely disappointed.
Stewardess stepped on my foot not once, but multiple times. As my seat was an aisle seat, the stewardess walked quite fast and hit me.
Tsktsk.
I didn't receive hot towels for the flight back to SG from ZUR.
One stewardess even passed me my No Lactose meal with the plastic wrapper still on. She expects me to unwrap the plastic covering my food tray. The plastic wrapper I'm talking about is not the one covering your hot food. Normally, they hand you the tray without the plastic covering on it because they have removed it for you. Mine was still intact.
Service was totally inconsistent.
Touched down in SG, baggage was still in London or Zurich. Fantastic.
Please people, just to let you know that you can claim money from the airline if your baggage is delayed or lost.
I bought insurance and my friend told me I could claim so I went to claim.
By the way, I attended a Fairprice course where I learn that people give complains because they care and they want you to improve. Really true.
This time round, I don't even bother sending feedback to them.
Because I'm not planning to take another flight with them. At least SIA has better service compared to Swiss Air.
Heard Emirates has pretty good service. Shall try Emirates next time! (: